Case studies
Twelve deployments, measured.
What actually changed at twelve companies that put AI agents into the work. Every figure here is bound to the window it was measured in. These companies are described rather than named, at their request.
| Industry | Who uses it | Before | After | Window |
|---|---|---|---|---|
| Industrial automation distribution | Inside sales | Median quote response of three to four hours | 6,000+ emails and ~1,500 quotes handled in month one | |
| Third-party logistics | Support operations | Nine extra business hours on every misrouted case | Routing cycle time down ~98%, throughput per person more than tripled | |
| Foodservice and HVAC parts | Field technicians | Close to two hours to identify an unfamiliar part | Match in a fraction of a second; first-time fix up 5 to 6 points in the weakest divisions | |
| Industrial fasteners | Outside sales | Senior reps would not log in | Users grew their books month over month; non-users shrank theirs | |
| Equipment rental | Technicians, branch, sales, customers | One to two hours to find a manual page | Seconds, across ~80% of fleet value; sales pilot ~two-thirds weekly active | |
| Residential foundation repair | Field sales | ~45 minutes of paperwork per visit; 90-day ramp | Paperwork down more than half an hour; ramp ~45 days | |
| Plasma-derived therapies | Pharma field force | Industry CRM adoption of 20 to 30% | Adoption above 90%, high-priority adherence above 85% | |
| Building products distribution | Territory and branch managers | Five systems checked manually for anything wrong | ~250,000 hours a year returned; rep productivity doubled in six months | |
| Trailer manufacturing | Dealer sales | Three hours of evening data entry; CRM unused | Weekly logged activity up ~7x; task completion above 85% | |
| Territory-based manufacturing | Outside sales | Cross-sell analysis not performed at all | ~5% lift per account after subtracting market movement | |
| Urgent care | Practice managers | A week per schedule plus 15-day reconciliation, monthly | Expanded from one district to full footprint before first results closed | |
| Healthcare distribution | IT and security | Data cannot leave the enterprise | Runs inside the customer's own cloud under the customer's controls |
The stories
Read one in full.
Each page opens with the question a buyer actually asks, answers it in a paragraph, then shows the work in the operator's own words.
Industrial automation distributionSix thousand emails answered in the first monthHow fast does a distributor have to answer a quote to win?First 30 days post-launch, late 2025
Third-party logisticsNine hours of delay, removed from every misrouted caseWhat do misrouted support emails actually cost in first response time?Four months post-launch, early 2026
Foodservice and HVAC partsFive or six calls in every hundred that no longer need a second visitReasons why field technicians make a second trip, and how to stop it?Cumulative to early 2026
Industrial fastenersThe reps who used it grew, the reps who didn't shrankWhat is it worth when senior sales reps finally adopt the tool?Launch to July 2026
Equipment rentalOne to two hours, looking for a pageCan one AI deployment serve technicians, branch managers, sales reps and customers at once?Production, early to mid 2026
Residential foundation repairNinety days to productive, cut to forty-fiveHow do you coach a hundred field sales reps when ride-alongs don't scale?2026, company reporting
Plasma-derived therapiesNinety percent adoption against a twenty percent industry baselineWhy do pharma reps ignore CRM targeting lists, and what changes that?Six months post-deployment, 2026
Building products distributionWhy they refused to build another dashboardWhy build prescriptive alerts instead of another dashboard?First six months, annualized
Trailer manufacturingSeven times the logged activity, from a standing startWhat happens when a sales team that has never used a CRM gets one that logs itself?Eight weeks, June to August 2026
Territory-based manufacturingThe number they took away from themselvesHow do you measure an AI sales lift honestly when the market is also moving?Single pilot month, 2026
Urgent careA week of somebody's life, every monthHow long does it take to build a monthly staffing schedule for an urgent care clinic?Baseline 2025 to 2026
Healthcare distributionInside the customer's own cloud, under the customer's own controlsCan AI agents run inside our own cloud, under our own security controls?2026
Figures reflect the measurement window stated on each page and are not maintained as current. Percentages are rounded. Absolute revenue figures are withheld at the customer's interest.